Privacy Policy
Last updated: January 15, 2026
1. Data Controller
Friglemx, S.A. de C.V. (hereinafter "Friglemx"), with registered address at Av. Paseo de la Reforma 505, Floor 12, Col. Cuauhtémoc, C.P. 06500, Mexico City, is responsible for the processing of your personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.
2. Personal Data Collected
For the purposes set forth in this privacy notice, Friglemx may collect the following categories of personal data: full name, email address, telephone number, tax identification data (in case of billing), and information related to your financial situation voluntarily provided during consulting sessions. We do not collect sensitive personal data without your express written consent.
3. Purposes of Processing
Your personal data will be used for the following primary purposes: (i) provision of financial consulting and financial education services; (ii) follow-up on your information requests; (iii) contacting you to respond to inquiries made through our communication channels; (iv) preparation of personalized financial assessments. Secondary purposes include: (i) sending informational newsletters on financial education topics; (ii) conducting satisfaction surveys; (iii) compiling internal statistics.
4. Data Transfers
Friglemx will not transfer your personal data to third parties without your consent, except for the exceptions provided in Article 37 of the LFPDPPP. In cases where information must be shared with regulatory authorities such as the National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF), this will be done in accordance with applicable legislation.
5. ARCO Rights
You have the right to Access, Rectify, Cancel, or Oppose the processing of your personal data (ARCO Rights). To exercise any of these rights, you may send your request to privacidad@friglemx.com or submit it directly at our offices. The request must contain: full name, documents proving your identity, clear description of the data for which you wish to exercise any ARCO right, and any other element that facilitates the location of your personal data. Friglemx will respond within a maximum of 20 business days from receipt of the request.
6. Security Measures
Friglemx implements administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, unauthorized use, access, or processing, including encryption of data in transit and at rest, role-based access controls, and periodic security audits in accordance with Mexican financial industry standards.
7. Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve the browsing experience. For detailed information about the types of cookies we use, their purposes, and how to manage them, please consult our Cookie Policy available on this website.
8. Changes to the Privacy Notice
Friglemx reserves the right to modify this privacy notice to adapt it to legislative developments, internal policies, or new operational requirements. Changes will be published on our website www.friglemx.com. We recommend reviewing this document periodically to stay informed about how we protect your personal information.
9. Contact
If you have any questions about this Privacy Policy or about the processing of your personal data, you may contact us at privacidad@friglemx.com or call +52 55 4170 3892 during business hours Monday through Friday from 9:00 AM to 6:00 PM (Central Mexico Time).